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FAQs

MY ACCOUNT

How can I create my customer account ?
On the A.P.C. home page, click “Account” followed by “Create an account”. Next you will enter personal information including your email address, billing and shipping information. Please be sure to verify all information before saving. By signing into your account, you can track the progress of your order, display order history and change your password and update billing and shipping information.

Do you share my personal information with third parties ?
Any information you provide to A.P.C. will never be shared or sold to a third party.

How can I update the information in my customer account ?
On the home page, click "Account”. By signing into your account you can update your personal information, your billing and shipping address, your credit card information and your newsletter subscription.

How can I delete my customer account ?
To delete your customer account, please contact A.P.C. Customer Service. A representative is available to assist you Monday through Friday from 9.30am to 6pm, EST by phone 1(888) 803 3437 or e-mail contact.nyc@apc.fr

What should I do if I forget my password or if I have trouble logging in ?
If you are unable to sign in, go to “Account” and click “forgot password” then enter your email address. Once you receive the email follow the instructions provided. If you continue to experience trouble signing in, please contact A.P.C. Customer Service Monday through Friday from 9.30am to 6pm, EST by phone 1(888) 803 3437 or e-mail contact.nyc@apc.fr

Does my customer account also work in A.P.C. stores ?
The customer account that you create on the A.P.C. website is also recognized in our stores. Provide the sales assistant with your first and last name or the email address associated with the account.

A.P.C. NEWSLETTER

How can I subscribe to the A.P.C. newsletter?
For your convenience, you can subscribe to our newsletter on every page of the website and/or when you create an account. Simply click “newsletter”. Enter your full name and email address. By subscribing to the A.P.C. newsletter, you agree to receive information regarding seasonal sales, collaborations and events.

How can I unsubscribe from the A.P.C. newsletter?

Please note, with the creation of an A.P.C. account you will receive a subscription to A.P.C. newsletters and informational emails. Should you wish to opt out, you may do so by signing into your account and editing your subscription preferences.

A.P.C. E-GIFT CARD

Does A.P.C. offer a physical gift card?
No. We only offer gift cards in digital form. E-gift cards are available online only. Once you receive the e-gift card notification, you will need to forward it to the recipient. E-gift cards can be redeemed at any of our A.P.C. stores in the US or online on the US website only.

Can I print or mail an e-gift card?
Currently we do not mail e-gift cards to the recipient. If you want to give it to the recipient in a tactile format, you can enter your email for the recipient email field, and then print the notification that you will receive.

Can I use the e-gift card outside the US?
Any e-gift card procured in the US is only valid in the US.

When does the e-gift card expire?
E-gift cards do not expire.

How do I redeem my e-gift card?
Online - At checkout, the recipient will enter the gift card # provided in the email as the payment method. In Store – bring a copy of the email confirmation including the gift card number to redeem your e-gift card in store.

How do I check the balance of my e-gift card?
Please contact A.P.C. Customer Service Monday through Friday from 9.30am to 6pm, EST by phone 1(888) 803 3437 or e-mail contact.nyc@apc.fr

What is the return policy on e-gift cards?
E-gift cards are FINAL SALE and cannot be returned.

MY ORDER

How can I place an order ?
You may place an order directly on the website by selecting the color and size options on any given product page. A representative is available to assist you in completing the transaction Monday through Friday from 9.30am to 6pm, EST by phone 1(888) 803 3437.

Do I have to create a customer account to place an order ?
No. You can checkout as a guest.

Do you offer gift wrapping ?
We don’t offer gift wrapping at the moment online.

Can I modify or cancel my order ?
We invoice an order upon submission. If your order has shipped, we cannot intercept. You can return your order for a full refund after it arrives to you, as long as it’s eligible for return (FINAL SALE items do not apply). If the order hasn’t shipped yet, we can issue you a refund.

How can I be sure that my order has been received ?
You will receive an e-mail confirmation after your order has been placed. The email will contain all the details of your order and should be kept for your records.

How soon will my order be processed?
All express orders that we confirm by 12:00 pm, EST Monday through Friday, will be processed the same day. Ground orders will be processed within 1 to 3 business days. This does not include orders placed on the weekends or bank holidays. Please allow an additional business day to process.

How can I view the status of my order?
To view the status of your order, sign in to your account and click "my orders".

What can I do if I have trouble placing an order?
Please contact A.P.C. customer service by phone 1(888) 803-3437 Monday through Friday from 9.30am to 6pm, EST or e-mail at contact.nyc@apc.fr .

A product is not available, can you help me?
Please call or email Customer Service. We will be more than happy to help locate your item at one of our boutiques.

I reside outside of North America. Can I order on the US website?
We only process orders with credit cards issued in the United States and Canada. Additionally, we are only able to ship to the US and Canada.

PAYMENT

Is my payment secure ?
All transactions are encrypted for your safety. Authorization servers are then consulted in order to verify the payment data and combat abuse and fraud. SSL encryption technology ensures the security of the data that you enter during the banking transaction.

What are the means and conditions of payment ?
We accept MasterCard, VISA, Discover, American Express, Amazon Pay and PayPal. All transactions are encrypted for your safety. For further information about PayPal or to create a PayPal account please visit paypal.com

DELIVERY

What countries can you ship to ?
A.P.C. North America website ships to residential and business addresses within the United States and Canada only. For sales in France, Japan, throughout Europe, please click on the "shipping country" hyperlink located on the top right corner. Goods will be delivered according to their availability. Should an item you request become unavailable, an immediate refund will be issued for the unfulfilled product.

A.P.C. cannot change or alter the delivery method once shipped. You may schedule a delivery intercept for any reason to a residential or business address within North America for an additional cost after the first delivery attempt.

A.P.C. recognizes that customs and border fees are considered a governmental matter. A.P.C cannot declare the value of a package as anything other than its retail value. We cannot mark Canadian shipments as gifts. Canadian orders - duties and taxes are included in the final purchase price.

How will my order be shipped to me?
We deliver to the United States and Canada with UPS from Monday to Friday, except public holidays. Enjoy FREE ground shipping on any US order. No minimum purchase required and valid on any order made at apc-us.com only. Valid on shipments to US only.

Do you ship to PO boxes?
We can only ship to physical addresses. We do not ship to APO/DPO/PO Boxes/military addresses.

Can my order be shipped to an address other than the billing address?
You will have the option to enter a different shipping address at checkout.

Does A.P.C. offer signature requirements upon delivery?
Yes, for a nominal fee. We offer a signature requirement option for customer's who prefer a secure method of delivery. Please note that A.P.C. will not be liable for any lost/stolen shipments that do not have a signature requirement. If you do not opt for the signature requirement, you risk absorbing the costs of a lost/stolen parcel.

I have not received my order. What should I do?
You can check the status of your shipment using our Order Tracking feature here. If your package does not show any progress after 24 hours of the shipment being created, please contact customer service by phone Monday through Friday from 9:30am to 6:00pm at 1(888) 803-3437 or e-mail contact.nyc@apc.fr

My order was damaged in transit. What should I do?
If, upon delivery, you find that your order is damaged, contact A.P.C. customer service right away. A customer service representative will provide you with the next steps towards resolution.

A product is missing in my order. What should I do?
It is not uncommon for certain orders to be split into separate shipments due to availability. Feel free to contact A.P.C. customer service to clarify your shipment details.

I have received a defective product. What should I do?
Please contact A.P.C. customer service as soon as possible for the next steps towards resolution.

RETURNS/EXCHANGES

What is the A.P.C. Return Policy?
A.P.C. customers have 14 days from the receiving date to return/exchange full price items. Sale items are FINAL SALE (ineligible for return or exchange). All goods must be returned in their original packaging, in clean, unworn and resalable conditions along with a copy of the A.P.C. returns and exchanges policy below. A.P.C. e-gift cards are non-refundable. Your item(s) can be exchanged online for a different color, size or style if in stock when creating your RA. Items marked as FINAL SALE are not eligible for return or exchange.

I would like to return a product. What should I do?
A.P.C. offers free returns for US orders only (Canadian customers will be responsible for returning their orders after creating an online RMA). You need to create a return authorization online. Once approved you will receive the pre-paid return label by email. Items marked as final sale are not eligible for return or exchange.

Steps to make a return:

1. Go to "Returns and Exchanges"

2. Enter your email address and your order number.

3. Select the order from which to return items and follow the steps.

4. Print your USPS shipping label and the return slip. The return slip will need to be included inside the parcel.

5. Pack carefully the item(s) you want to return.

6. Place the pre-paid return label on your package and drop it at your nearest USPS location.

A.P.C. provides a pre-paid USPS return label for full price items only. Online orders can be returned or exchanged through an A.P.C. store.

How long does it take to process my refund?
The return/exchange process may take 7 to 10 business days to process.

How can I tell if A.P.C. has received my parcel?
Once received and processed, you will receive a notification by email. You can also check your USPS return tracking number to see if we've received your parcel. For more information about the status of your return, please contact A.P.C. customer service by phone at 1(888) 803-3437 or e-mail contact.nyc@apc.fr

Why was my return refused?
Your return may be refused for two reasons: It was received after the 14-day return period for full price items. Or the item(s) returned were deemed unacceptable and did not pass our quality inspection. Items that are not accepted for return will be shipped complimentary back to the sender.

Can I return a product I bought on the website in an A.P.C. store?
Yes, online orders can be returned to a A.P.C. store (US only) for a refund or an exchange.

OUR PRODUCTS

I am looking for a product that is not shown on the website?
The website features our current collection, as well as current interactions. If you do not find the product you are looking for, please contact A.P.C. customer service by phone at 1(888) 803-3437 or e-mail contact.nyc@apc.fr for further inquiry.

How can I get more information about a product?
You may visit the product page to find general information including the composition, available colors and sizing. For specific questions you may contact Customer Service directly by phone at 1(888) 803-3437 or e-mail contact.nyc@apc.fr

Where can I find products from previous A.P.C. collections?
After a period of one year, our previous collections are available at our A.P.C. Surplus store in NY only: A.P.C. SURPLUS 92 Perry Street New York, NY 10014 T +1 646 371 9292 Mon-Sat 11:00AM-7:00PM Sun 12:00PM-6PM

CUSTOMER CARE

How can I contact A.P.C. customer care?
You may contact A.P.C. Customer Service Monday through Friday between the hours of 9:30am to 6pm, EST by phone at 1(888) 803-3437 or e-mail contact.nyc@apc.fr

How can I contact you with a complaint?
A.P.C. values all customer feedback and invites you to contact us regarding your experience. Be sure to include all relevant information as well as a form of contact. Please allow up to 48 hours for a response.

ABOUT A.P.C.

How can I obtain the address of a point of sale for A.P.C. products?
A.P.C. has locations throughout New York City, Los Angeles and San Francisco. If you do not reside near an A.P.C. location, we invite you to visit your nearest Authorized Retailer. Please check our store locator.

Where can I get more information about the A.P.C. brand?
You can stay informed about the latest news from A.P.C. by subscribing to the A.P.C. newsletter.

How can I apply for a job at A.P.C.?
Please send your cover letter and resume to apply@apc.fr

I am a retailer and I would like to sell the A.P.C. collection?
Please contact our wholesale department by clicking here.

AFFILIATE

To apply to become an A.P.C. affiliate, email affiliate-us@apc.fr with your website URL or social page. A.P.C. will review your application and respond with information on how to join our affiliate program.