When using an express shipping method, orders placed before 12:00 PM EST will be shipped the same day. Orders placed after 12:00 PM EST will be shipped the following business day.
Please allow 1-3 business days for standard ground orders to process and to be shipped. During sale period, please allow 3 to 5 business days for your order to be processed.
You will be notified via email when your order is shipped. You can track your order by using our Order Tracking feature here
Order Editing or Cancellation
If you need to edit or cancel an order, please contact us by email as soon as possible after order placement or call 1 (888) 803-3437 Mon-Fri 9.30am to 6pm EST. Once your order has been processed or shipped, we cannot cancel or edit your order.
A.P.C. features a pre-order option for select items. Pre-order items are not yet in stock, but available for advanced purchase on apc-us.com. The estimated shipping date is indicated on the item's product page and in the shopping bag. Please note that this date is only an estimation and is subject to change. All pre-orders are fulfilled on the basis of first come, first served. A.P.C. will inform you of any changes regarding your pre-order.
We collect sales tax on orders from California, New York, New Jersey, Colorado, Illinois, Washington and Wisconsin. All other states are tax free.
We can only deliver within the United States and Canada. For our Canadian customers duties and taxes are included at checkout. For sales in France, Japan, or EU, please click on the "shipping country" link on the right navigation of the website.
Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. Please note we do not deliver to P.O. boxes, APO, FPO, Guam, Palau, Northern Mariana Islands, American Samoa and the Federated States of Micronesia. UPS will make repeated delivery attempts before returning your merchandise to A.P.C. If you would like to schedule a delivery intercept, reroute your package, or attempt a redelivery, you will be responsible for the associated charges. We also recommend enrolling in UPS My Choice. It's free, easy and will allow you to manage your deliveries.
You may also select in store pick-up at checkout. We will ship your package directly to one of our NYC stores only to be picked up during the specified day. Please bring your order confirmation email and a valid government-issued photo identification
We offer a signature requirement option for customer's who prefer a secure method of delivery. Please note that A.P.C. will not be liable for any lost/stolen shipments that do not have a signature requirement. If you do not opt for the signature requirement, you risk absorbing the costs of a lost/stolen parcel.
FREE ground shipping on any US order. No minimum purchase required. Valid on shipments to the US only.
FREE in store pick-up. NYC stores only.
We do not accommodate Next-Day shipping during our sale season. 3 Day Air is not available for Hawaii or Puerto Rico.
|US||UPS Ground - NO signature required (Up to 7 Business Days)||$0|
|US||UPS Ground - WITH signature requirement (Up to 7 Business Days)||$5|
|US||UPS 3 Day Air - NO signature required* (3 Business Days)||$16|
|US||UPS 3 Day Air - WITH signature requirement* (3 Business Days)||$20|
|US||UPS Next Day Air - WITH signature requirement (1 Business Day)||$35|
|Canada||UPS Worldwide Expedited - (Duties and Taxes included)||$32|
We do not offer Saturday deliveries. Please note that Next Day and 3 Day service implies business days only. If you place your order on a Friday and select Next Day Delivery, you will receive it the following Monday.
RETURNS AND EXCHANGES
Due to current circumstances related to COVID-19, we have extended our return window. A.P.C. customers have 30 days from the receiving date to return/exchange full price items and sale items. All sale items are currently returnable.
All goods must be returned in their original packaging, in clean, unworn and resalable conditions, along with a copy of the A.P.C. returns and exchanges policy below. A.P.C. e-gift cards are non-refundable. Your item(s) can be exchanged online for a different size or color, if in stock when creating your RA.
Items marked as FINAL SALE on the product page are not eligible for return or exchange (ie. candles, undergarments, etc). This does not apply to sale items - which are eligible for return.
In-store purchases, within our return window, must be brought to a store location for return. Exchanges, refunds, and store credits can be accommodated at a store location of your choosing.
Your eligible item(s) can be exchanged online or at an A.P.C. store location (US only), for a different size or color if in stock when creating your RMA.
Returning an Item
A.P.C. offers free returns for US customers. You'll need to create a return authorization online. Once approved, you will receive a pre-paid
USPS return label by email. Items marked as final sale are not eligible for return or exchange.
Steps to make a return:
- Go to "Returns and Exchanges"
- Enter your email address and your order number.
- Select the order from which to return items and follow the steps.
- Print your shipping label and the return slip, which you need to include inside the parcel.
- Pack carefully the item(s) you want to return.
- Place the pre-paid return label on your package and drop it at your nearest USPS location.
A.P.C. provides a pre-paid return label for US customers only. Canadian customers are responsible for sending return items on their own accord. Canadian customers will receive a RMA slip and further instructions once creating their return RMA via our return portal.
Online orders can be returned or exchanged through an A.P.C. store. Refunds will be processed within 7-10 business days of reception, but may not appear on your statement for one to two billing cycles.